FAQs

1. How do I place an order?

Browse the products you like

• Add them to your cart
• Proceed to checkout
• Enter your shipping details and complete the payment

You’ll receive a confirmation email or SMS once your order is placed.

2. Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your orders and save your details for faster checkout in the future.

3. What payment methods do you accept?

We accept multiple payment methods including:

Credit/Debit Cards

Net Banking

UPI

Wallets

Cash on Delivery (if available in your area)

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also log into your account and check the Order Tracking section.

5. How long will delivery take?

Delivery time depends on your location. Generally, orders are delivered within 5–10 business days. You’ll be notified with updates as your package moves.

6. Can I cancel or change my order after placing it?

Yes, you can request a cancellation or modification before the order is shipped. Once shipped, changes are not possible.

7. What is your return policy?

If you receive a defective, damaged, or incorrect item, you can request a return within 5 days of delivery. Please check our [Return & Refund Policy] page for details.

8. How do I contact customer support?

You can reach us anytime through our email [shopcartivity@gmail.com]. Our team will respond within 24–48 hours.